Refund policy

 

At CocoMay Style, we want you to love every item you receive. Because many of our products are handmade, small-batch, or uniquely designed, please review the policy below to understand which items are eligible for return.

 

Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 30 days of delivery.
  • Items must be unused, unworn, and in their original condition.
  • Items should be returned with original packaging when possible.
  • Proof of purchase (such as your order confirmation or receipt) is required.

The following items are not eligible for return:

  • Custom or personalized items
  • Final sale or discounted items Items marked non-returnable in the product listing

 

How to Request a Return

To initiate a return: Contact us within 30 days of delivery via our contact form or email at cocomaystyle@gmail.com

Please include your order number and the reason for the return. If your return is approved, we will send instructions on how and where to send your item. Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

 

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved: Your refund will be issued to your original payment method. Original shipping charges are non-refundable. Refunds typically appear within 5–10 business days, depending on your bank or card provider. Items must be returned in unused and resalable condition. Returns showing signs of wear, use, washing, or damage not caused during shipping may not qualify for a refund.

 

Damaged, Defective, or Lost Packages

If your order arrives damaged or does not arrive as expected: Please contact us within 7 days of the delivery date (or expected delivery date). We may request photos of the item and packaging or confirmation from the shipping carrier. After reviewing the situation with the carrier, we may offer a replacement (if available), store credit, or refund. Once an order has been handed off to the shipping carrier, delivery delays or carrier errors are outside of our control, though we will do our best to assist in resolving the issue.

 

Exchanges

Because many of our items are produced in small batches or are one-of-a-kind, we do not offer direct exchanges. If you would like a different item: Please return the original item following the return process above. Once the return is approved, you may place a new order for the replacement item.

 

Wearable Items & Hygiene

For hygiene reasons, certain wearable items such as hats, scrunchies, and hair accessories may not be eligible for return if they show signs of wear, use, or washing. To qualify for a return, these items must be unworn and in original condition.

 

Incorrect Shipping Address / Returned Packages

Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping costs to resend the order.

 

Questions

If you have any questions about our Returns & Refunds Policy, please contact us at: cocomaystyle@gmail.com

By completing a purchase with CocoMay Style, you agree to this Returns & Refunds Policy.